Terms and Conditions

1. Website Disclaimer

The information provided on this website by Oak Haven Psychology is intended for general informational purposes only. It is not intended to replace professional psychological, medical, or mental health advice, diagnosis, or treatment.

Nothing on this website should be interpreted as establishing a therapist–client relationship.

If you are experiencing distress or require urgent assistance, please contact emergency services on 000, the mental health line on 1800 011 511, or support services such as Lifeline on 13 11 14.

While every effort is made to ensure the information on this website is accurate and current, Oak Haven Psychology makes no guarantees regarding the completeness, accuracy, or suitability of the content for any purpose.

2. No Therapeutic Relationship

A therapeutic relationship is only established after a formal intake process has been completed and an appointment has been confirmed by Oak Haven Psychology.

Enquiries made via this website, email, or contact forms do not constitute psychological assessment, diagnosis, or treatment.

3. Bookings and Appointments

Appointments may be requested via contact form, email, or any approved booking system used by Oak Haven Psychology.

All appointments are subject to availability and confirmation.

Oak Haven Psychology reserves the right to decline, reschedule, or cancel appointments where clinically appropriate or due to unforeseen circumstances.

4. Fees and Payments

Fees for services are outlined on the website or provided at the time of booking. Payment is required at the time of consultation unless otherwise agreed. Medicare rebates, private health rebates, or third-party funding (including NDIS or Victims Services) may be available depending on eligibility. It is the client’s responsibility to confirm rebate entitlements with their provider.

5. Cancellation Policy

We understand that circumstances change. If you are unable to attend your appointment, we require at least 24–48 hours’ notice. Late cancellations or missed appointments may incur a cancellation fee. This is necessary to respect clinician time and ensure availability for other clients.

6. Privacy and Confidentiality

Oak Haven Psychology is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any personal information collected via this website (including contact forms or email enquiries) is used solely for the purpose of responding to enquiries or providing psychological services. Information will not be shared with third parties without your consent, except where required or authorised by law (for example, where there is a risk of harm or a legal obligation).

For full details, please refer to the separate Privacy Policy.

7. Intellectual Property

All content on this website, including text, branding, graphics, logos, and images, is the property of Oak Haven Psychology unless otherwise stated. Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

8. External Links

This website may contain links to external websites or third-party resources. Oak Haven Psychology is not responsible for the content, accuracy, or privacy practices of external sites.

9. Acceptable Use of Website

You agree to use this website only for lawful purposes. You must not:

Use the website in any way that may damage or impair its functionality
Attempt to gain unauthorised access to systems or data
Use content from this website for unlawful, misleading, or harmful purposes

10. Limitation of Liability

To the maximum extent permitted by law, Oak Haven Psychology excludes all liability whatsoever for any loss or damage of any kind (including, but not limited to, direct, indirect, incidental, special or consequential loss or damage) arising out of, or in connection with, your use of, or reliance upon, this website and any content, information, or materials made available on this website at any time.

This includes, without limitation, any loss or damage you may suffer as a result of reliance on information provided on this website, whether such information is accurate, incomplete, outdated, or otherwise.

While we take reasonable care to ensure that the information on this website is accurate and up to date, we make no representations or warranties, express or implied, as to the accuracy, reliability, suitability, or completeness of any content provided. Psychological outcomes vary between individuals, and no guarantees are made regarding treatment results. Users accept full responsibility for their use of the website, reliance on information, or technical issues.

11. Changes to These Terms

Oak Haven Psychology may update or modify these terms and conditions at any time without prior notice. Any changes will be published on this page with an updated revision date.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from use of this website will be subject to the jurisdiction of NSW courts.

13. Contact

If you have any questions about these terms, please contact: admin@oakhavenpsych.com.au